Troubleshooting
Before completing a maintenance request form, please read the below trouble shooting guide. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform rountine maintenance tasks as outlined below:

1. Smoke Detector beeps: replace battery.
2. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
3. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.
4. No hot water: Check and reset breaker in power panel or check to see if pilot light is on.
5. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify us immediately.
6. Toilet is plugged: Plunge and test. Let us know if you cannot get it unplugged. If we need professional help and it is determined that toys or other irregular items are the cause, you may be liable for the repair.
7. No heat: Check thermostat. Check that furnace covers are in properly. Did you pay your utilities on time or issue an order to disconnect the utility?
8. Dishwasher won't drain: Clean food out of bottom of dishwasher.
9. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, contact us and discontinue use.
10. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly. Make sure freezer items are not blocking vent into refridgerator.
11. No Air conditioning: Check all circuit breakers. Replace filter and test.
12. No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position.

Routine Maintenance
Please perform these routine maintenance tasks to save money and ensure your safety!

1. Change furnace filters every month. We will supply the filters for FREE.
2. Replace smoke detector batteries yearly.
3. Disconnect hoses in the winter. Failure to do so may cause damage and you may be liable for repairs.
4. Vacuum carpets regularly.
5. Check gutters regularly and request maintenance if needed. There is no charge for this service.